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Legal informations



General conditions 

The website www.provence-secrete.com is produced by Provence Secrète Ltd, a company with a capital of 7,500 €, registered at the Registrar's and Companies office of Avignon - France under the Siret n° 443 412 457 00022 - Head office : 23, place Albert Roure - 84560 Ménerbes, France. Ph : +33.(0)4.32.52.90.84.

Information on this website is non-contractual and subjected to change. Provence Secrète strives to accurately update and broadcast information which may be modified at any time and without notice. However, Provence Secrète cannot guarantee the accuracy, precision and exhaustiveness of information on this website. Consequently, Provence Secrète disclaims all responsibility : for any website interruption/discontinuance, bug, inaccuracy or omission regarding the available information on this website; for all damage resulting from a fraudulent intrusion of a third party involving a modification of the original information on this website; and generally for all direct or indirect damage, whatever the cause, origin, nature or consequence...

All transactions mentioned on this website are being published after acceptance of the order. As a preliminary precaution, all transaction on this website will have an order, signed both by the seller and the estate agency Provence Secrète, with a professional card entitled "transactions sur immeubles et fonds de commerce" (transaction on real estate and businesses) n° CPI 8401 2018 000 024 727 delivered by the "CCI du Vaucluse" (84). Transaction without holding customer funds, lack of financial guarantee in "transactions sur immeubles et fonds de commerce" : law of July 23, 2010. Financial guarantee of € 200,000 in transaction on real estate and businesses, guarantee ALLIANZ IARD.

This website is for personal use only. All reproduction or representation is prohibited, whether partly or as a whole. If not respected, it would be considered a counterfeit and could involve the penal and civil responsibility of the counterfeiter.

Fees of Provence Secrète 15/09/2018 

Transactions
From 0 to 1.500.000 € : 6% TTC
From 1.500.001 to 3.000.000 € : 5 % TTC
Over 3.000.001 € : 4 % TTC
This rate incluses the VAT at 20%. Our fees are at the resposability of the seller (they are included in the presentation price). They include the services of visit, negociation, sale file constitution and communication and marketing costs.

Seasonal rentals
20 % TTC without arrival and departure services.
25 % TTC with arrival and departure services.
This rate incluses the VAT at 20%. Our fees are at the responsability of the lessor (they are included in the presentation price). They include the services of visit, negociation, establishment of the rental contract, encasement of the rent and wire to the lessor, the rental file constitution and communication and marketing costs.

Plan for mediating consumer disputes

In accordance with articles of the Consumer Code L611-1 et seq. And R612-1 et seq., It is provided that for any dispute contractual nature relating to the performance of the contract of sale and / or the provision of services that could not be In the context of a complaint previously lodged with our customer service, the Consumer may make free use of the mediation. He will contact the National Association of Mediators (ANM) by mail by writing to 62 rue Tiquetonne 75002 PARIS by e-mail by filling in the online referral form at the following address www.anm-conso.com.

The consumer can also go to the website of the European Platform for Online Dispute Settlements.
The following website www.economie.gouv.fr/mediation-conso also contains all relevant information in the event of cross-border disputes.


Provence Secrète privacy policy

The consultation of all the pages of the site www.provence-secrete-immobilier.com ("the Site") is possible without you having to reveal your identity or any other information of a personal nature concerning you. Nevertheless, in order to allow you to use certain functions or services of our site ("the Services"), we need to collect personal information about you.

Services include:

- The creation of a personal space ("Customer Account") that allows you to access some personalized features (manage your real estate ads, manage your favorites, track your requests, fill in and modify your searches and contact details, registration to our newsletter, communication with your agency, etc.);

- The sending of contact forms to be recalled by one of our account managers or to obtain information about our services and products;

Transparency regarding the data we collect about you, their protection and confidentiality are essential and central to our concerns. With the entry into force of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 ("the European Regulation"), these confidentiality and transparency commitments have found a new echo our concerns and we hope that this Privacy Policy accurately reflects this state of mind. In accordance with the regulations in force applicable to the processing of personal data, namely the Data Protection Act of 6 January 1978 amended and the European Regulation, we provide you hereinafter the required legal information.

1. What information do we collect?

We use your data to provide, support and customize our Services. For the first use of one of our Services, you must create your conditions of connection or use of the Service by communicating to us at least your title, surname and first name, city, country, phone and your e-mail address.

Thereafter, and if necessary, you can connect to the Service with the personal ID and password that you have created and set up and customize your profile by providing additional information, especially for finding property.

These data, namely: your username, your e-mail address, your first and last name, your telephone number, constitute the personal data that we treat under the European Regulation and are essential for the use of some of our Services.

2. For what purpose do we collect this information, for how long and to whom do we transmit it?

The processing of your personal data is intended to enable you to use our Services and benefit from their features for free (newsletter, real estate alerts, estimates, etc ...).

This treatment also makes it possible to identify you when you contact your agency online and to be able to answer you and / or to contact you again.

It also allows you to send you notifications about properties that interest you when you have subscribed to the alert service concerning our real estate listings.

For each information field, we strive to indicate whether it must be mandatory or whether it is optional information. You always have the option of not sending us information by choosing not to use the service or function for which this information is required. We will not be able to offer you this service or function.

These data are kept for the duration of the contractual relationship with your agency. Then these data are kept for an additional 10 years for our archives and legal and administrative obligations.

In other cases, this data is kept for the duration of use or enrollment in the Service, and an additional period of 2 years after the closure of your account and your unsubscription to the Service.

The recipients or categories of recipients of the personal data collected under this agreement are, depending on the service subscribed or used: the employee in charge of your research, our marketing department.

3. Use of your personal data for advertising and commercial purposes

In accordance with French and European legislation, and with your consent when required, we may use the data you provide to us via the Services to which you subscribe for presentation purposes of our other or new services, sending our newsletter, invitation to events or any other communication that may interest you. You may at any time withdraw your consent to such mailings by unchecking the box in your account or by clicking on the unsubscribe link provided in each of our communications.

4. Is your data transferred?

The personal data that we collect through the use you make of our Services are stored in the European Union and are not transmitted for processing to third parties other than those referred to in point 2. above. However, your personal data may be given to an authority or an administrative entity or any other person for:
- comply with legal, regulatory, judicial or administrative obligations; - protect the rights or the property of Provence Secrète agency or our customers, including the application of these terms of use and to note any possible breaches; - detect, avoid or treat fraudulent acts that would be made on the Site; - protect us or act as soon as we believe in good faith that such access or disclosure is necessary to protect the personal safety of users of the Site, employees and customers of Provence Secrète or the public.

In such a case, we undertake to disclose only personal data strictly required in the context of French and European regulations.

5. How do we ensure the confidentiality and security of your personal data?

We take all appropriate precautions to protect your personal information whose confidentiality and security are essential to us. We put all our best efforts to protect this data to a degree of security in accordance with the standards and practices in force. Thus, when you are connected to the Services, the secure protocol "https" is present on each page of the site where you browse. In addition, each of our employees agrees to only process the data of natural persons strictly related to its real estate portfolio or its missions and position. Finally, the data we collect are hosted, stored and archived exclusively in France, using hardware and secure protocols, regularly monitored and monitored daily to ensure the security of the information system.

6. What are your rights to your personal data?

When provided by French and European law, you have the right to obtain a copy of the personal data concerning you that we hold (right of access). Before responding to your request, we may verify your identity and ask you to provide us with more information to respond to your request. We will endeavor to respond to your request within a reasonable time and, in any case, within the deadlines set by the French and European legislation. You also have, with regard to your personal data, the right to request the correction or deletion of these or a limitation of their treatment, or the right to oppose the treatment, or the right to portability of your data. These rights are exercised within the framework and limits of the European Regulation. Please note that we may retain certain information about you when required by French or European law or when we have a legitimate reason to do so. This is for example the case, if we consider that you have committed a fraud or violated our Terms of Use and that we wish to avoid that you bypass the rules applicable to the Site. In addition, you agree to provide us on our Site for the use of our Services with complete, accurate, valid and up-to-date information. We remind you that you can close your account or unsubscribe from our Services at any time. You also have the right to set guidelines regarding the fate of your personal data after your death. To exercise your rights, contact us as described in article 10 below. Finally, the European Regulation allows you to lodge a complaint with the competent supervisory authority in the matter, which is in France the CNIL, the Commission Nationale Informatique et Libertés located 3 Place Fontenoy, TSA 80715, 75334 PARIS CEDEX 07 .

7. Cookies and similar technologies

The www.provence-secrete.com website does not use a cookie.

To find out more, read our link about cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

8. Privacy of your password

You are responsible for the confidentiality of the password you have chosen to create your account and access our Services. You agree to keep this password secret and not to communicate it to anyone.

9. Links to other websites and social networks

Our Site may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your personal data.

10. Modification of our privacy policy - Request for your personal data

We may occasionally modify this Privacy Policy. When necessary, we will notify you and / or seek your consent. We advise you to check this page regularly for any changes or updates to our privacy policy. For any question relating to this privacy policy or for any request concerning your personal data, you can contact us by mail or mail to the attention of the Treatment Manager mentioned below.

11. Data Controller and Data Protection Officer

Provence Secrète SARL
23, place Albert Roure
84560 MENERBES
RCS Avignon 443 412 457
contact@provence-secrete.com

Represented by its Manager, Sylvain LENOIR

12. Protection of personal data 

Provence Secrète commits to keep possible on-line information confidential. Any personal data given by web-users to Provence Secrète for specific service use is subjected to the provisions of act n° 78-17 "Informatique et Libertés" (Computers and Freedom) dated January 6, 1978. Upon these grounds, web-users have a right of access, update and cancellation of personal data at any time by sending a registered mail to the company's headquarters.

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